Delivery policy

1. Delivery zones

We deliver only within the zones announced on the Website. When you choose an address, your coordinates are checked automatically against these zones; an order to an address outside a zone is not confirmed.

2. Delivery fee

The fee depends on the zone you select and is shown separately at the payment stage, before the order is confirmed. It is not included in the amount for the goods.

3. Timeframes

• Once the order is confirmed, preparation for dispatch begins.
• The delivery time depends on the selected zone and the availability of the product; the exact time is given in the order confirmation.
• You are warned in advance about delays that arise unexpectedly, such as warehouse, weather or road conditions.

4. Accuracy of the address

The point you select on the map is treated as the delivery point. If the point is wrong or access is not possible, the courier will contact you. A repeat trip caused by an address error may require an additional fee.

5. Accepting the delivery

• Check the appearance and the quantity of the goods as you take them over.
• If you find damage or a shortage, tell the courier before accepting the goods and write to support on the same day.
• After handover, a claim about the quality of the goods is considered within the returns rules.

6. Orders that cannot be delivered

Orders that cannot be delivered because the address is missing or no one responds are sent back; the value of the goods is refunded, but a re-delivery fee may be charged.