Payment terms

1. General information

To complete an order you must review these terms and confirm your acceptance. Confirmation is given by selecting “I have read and accept the payment terms” on the payment page.

2. Payment methods

• Payment is currently made on delivery: in cash or by card on the bank terminal carried by the courier.
• The selected payment method is shown in the order details and can be changed before the order is confirmed.

3. Payment security and card details

• The Website does not offer online card payment, so card numbers, expiry dates and CVC codes are not entered into the Website or stored on its servers.
• A card payment on delivery is completed on the courier's bank terminal; the Website keeps the records needed for the order and invoice.
• Data in transit is protected by the TLS 1.2 or newer security protocol.

4. Taking the payment

• An order can be confirmed and prepared for delivery; payment is taken only when the order is handed over.
• If a card-terminal payment cannot be completed, you can agree another lawful method with the courier or decline the order.
• The order and payment status are recorded in your order history.

5. Prices, taxes and the delivery charge

• All prices are shown in Azerbaijan manats (AZN) and include the taxes required by legislation.
• No hidden surcharge applies: the delivery fee is shown separately within the total before the order is confirmed.
• An order carrying a price shown in error may be cancelled; in that case the amount taken is refunded in full.

6. Payment cancellation

An order can be cancelled in full before the goods are sent for delivery. Because payment is taken on delivery, no amount is charged at that stage.

• The cancellation instruction is given from the orders section of your account or by contacting customer service.
• Once the goods have been dispatched, cancellation no longer applies and the return terms take effect.

7. Refund of a payment

• For an order already paid on delivery, the refund method and timing are agreed with customer service under the return terms.
• Where the goods are delivered damaged, expired or different from the ones ordered, the amount is refunded in full.
• The delivery fee is not refunded once the service has been provided; the return shipping cost may be deducted from the refunded amount in the cases set out in the return terms.

8. Payment disputes

If a dispute arises over a payment, contact customer service first and provide the order number and any available payment receipt.

9. Contact

If you have a question or a problem with a payment, contact customer service: +994 10 315 38 07, [email protected].

Please state your order number in the message; a reply is given during business hours.